Contact Us

ScreensDepot

ScreensDepot is the official website for DiGiorgio Group, the Exclusive worldwide Distribuitor for EverLast Screen Door and Window Screen products.

Toll-free: 1.888.477.2228

Email address:

Return Policy

If you wish to return any Products, you must notify us by e-mail. We will issue an RMA# and instructions on how to return your product. We will only accept the return of Product and process a refund if the Product is in new condition and in its original packaging. Products that arrive to us without an RMA#, or do not meet the conditions detailed in our policy will be refused or returned and will not be issued a credit or refund.

Return shipping cost is the responsibility of the purchaser. Returned products must be sent freight prepaid. Returns (except warranty returns) may be subject to a 15% restocking charge.

Assembled window screens and solar screens are guaranteed accurate to within 1/8 inch of order and to include hardware as indicated on the original online order or our system invoice. In case of your order arriving manufactured or assembled with inaccurate specifications as indicated on your online order confirmation or your invoice, please contact us by email within 3 days. You will be issued an RMA# and instructions on how to return the product. Screens Depot reserves the right to replace the products or refund the purchase price at its option.

All claims of shipping damage must be reported within 3 days of receipt of purchase. We will file a claim with the shipper and ship a replacement order. Please keep the original package and contents until you receive your replacements as the shippers may reserve the right to inspect the damaged goods.

Screens Depot will not issue refunds, credits or replacements on any order that required custom cuts or special sizing except under warranty or result of our error. This includes window screens, sliding screen doors, solar screens, either assembled or not, and cut to length screen material less than full rolls or aluminum frame.

Screens Depot will not issue refunds or credits on any order over 30 days from original purchase date.

Shipping Policy

The shipping dates vary on products. Where possible, the estimated ship date may be stated on the order page.

Manufactured, assembled and cut material typically have longer preparation times than stock items. Manufactured, assembled and custom cut material may require up to 7-10 working days to prepare to ship. Stock items such as full rolls of material and parts normally ship within 1-3 business days from order depending on current order volume. Occasionally Products may be on back order. As a result shipment may be delayed.

All shipments are F.O.B. point of origin and all shipping charges shall be paid by purchaser in addition to the price of the products. The shipping charge will be stated on your invoice at check out.

Products are shipped insured against damage. In the event you receive your order with visible shipping damage, notify us immediately and read our Return Policy above.

Many of our orders are delivered by Fedex Ground Home Delivery. We reserve the right to change shipping carriers from customer selection based on pricing, geographical constraints and other economic or logistic issues that arise from normal business operations.

Truck Freight may be required on larger items.